Last updated: July 24, 2026
Build X Design (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website, how we use it, and the choices you have. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario law.
Information We Collect
We only collect personal information that you voluntarily provide to us through our website contact form. This typically includes your name, email address, phone number (if you provide one), and any details about your project or inquiry that you choose to include in your message.
We also automatically collect limited technical information through cookies and similar technologies when you visit our site, such as your IP address, browser type, and pages viewed. Please see our Cookie Policy for details.
How We Use Your Information
We use the personal information you submit for internal purposes only, specifically to:
- Respond to your inquiry and contact you about your request;
- Evaluate and understand the nature of your project or question;
- Provide information about our design services where you have asked us to;
- Maintain a record of our communications with you.
We do not sell, rent, or trade your personal information. We do not use the information you submit through the contact form for marketing to you unless you have separately and expressly consented (for example, by subscribing to our newsletter).
Consent
By submitting information through our contact form, you consent to our collection and use of that information for the purposes described above. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions and reasonable notice.
Disclosure to Third Parties
We do not disclose your personal information to third parties except where necessary to operate our website and business, such as trusted service providers who host our website or process form submissions on our behalf. These providers are only permitted to use your information as needed to provide their services to us. We may also disclose information where required to do so by law.
Data Retention
We retain personal information only as long as necessary to fulfil the purpose for which it was collected, to maintain a reasonable business record, or as required by law. When it is no longer needed, we take reasonable steps to securely delete or anonymize it.
Safeguards
We use reasonable administrative, technical, and physical safeguards to protect your personal information against loss, theft, and unauthorized access, disclosure, or use.
Your Rights
Subject to certain exceptions under PIPEDA, you have the right to access the personal information we hold about you, to request a correction if it is inaccurate, and to ask questions about how it is handled. To make such a request, please contact us using the details below.
Challenging Compliance
If you have a concern or complaint about how we have handled your personal information, please contact us first using the details below and we will address it. If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada, which oversees compliance with PIPEDA. More information is available at priv.gc.ca.
Third-Party Links
Our website may contain links to third-party sites (for example, social media pages). We are not responsible for the privacy practices of those sites and encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at [email protected].